What are the Changes this 1st of July About Call Charges?

Not all calls made are cost-free. If you’ll be calling to 08 numbers, there is no need to for you to be anxious because the price will be clear to you. Gone were the days when you don’t have any idea regarding the price of your phone call. This has been feasible by the guidelines that “Ofcom” has made.

Service Numbers
Most people make calls to ‘service numbers’ everyday. With this, it’s just right for them to know the precise fee they should spend. Thankfully, this will effectively begin on July 1, 2015. Before making a call, callers will know how much they’ll pay for it. And on your bill, the ‘service charge’ and also the ‘access charge’ will be clearly indicated.

Access Charge + Service Charge = Total Call Cost
The difference between the ‘access charge’ and the ‘service charge’ is that the former goes to your phone service provider while the latter is set by the company you’re contacting. FREE-to-Phone from both landline and also mobile is exactly what 0800 & 0808 FREEPHONE all about. Let’s take a closer look at the figures.

Current Call Costs
0800 & 0808 = For landlines, it is free of charge. But to some mobiles, it may take some charges. 7p-40p/min is the typical charge.

01 & 02 (geographic numbers) = There will be a call set-up fee that should be compensated besides 9p/min for landlines and 8p-40p/min for mobiles.

03 = Unlike 0800 & 0808, these are included in free mobiles and landline offers. These will just cost about 01 or 02. (0370 number cost)

0845 = It will cost you 5p-40p/min for cellular phone users. A set-up payment along with 1p-12p/min will be paid by landline users.

0870 = Apart from the set-up fee, mobile costs 5p-40p/min while 10p/min for the landlines.

0871/2/3 = For mobiles, 5p-40p/min is the fee. For landlines, 11p-15p/min is the fee along with a set-up charge.

09 = 9p, and £1.69 is the typical fee for each minute. But in some landline service providers, £2.95 every minute is the fee. Moreover, 75p up to £3 every minute is the expected cost for mobile users.

118 = For landline and mobile users, anticipate a one-off charge from 50p up to £4. Furthermore, an additional fee of up to £5 per minute should be paid.

With all these charges, it will surely be hard for you to remember them all. This is the reason Ofcom is innovating a clearer way of displaying the charges for your calls.

Calling all businesses.
If you’re a business owner, it is crucial that you’re fully mindful of what the approaching Ofcom legislation will imply to you, particularly if you make use of a 08, 09 or 118 number. Making use of these numbers requires you to follow some vital steps that are:

Step 1. You should take the time knowing the effects of the changes to your company. Discussing it with your phone number service provider is recommended.

Step 2. Know the authenticity of all the charges. Asking the TCP will be beneficial.

Step 3. Consider changing your phone number(s) if you found out that the costs are unfair enough.

Step 4. Try to check if all the call charges are still suitable and available by doing some research. However, Ofcom advised everybody to remember this:

‘Calls cost up [or XP per minute] plus your phone company’s access charge’.